As Software Architect you are part of the software department and interact directly with the requirements engineers and other function owners to develop the software architecture of the various projects. Tasks & Responsibilities ▪ Is part of the software department and interacts directly with the requirements engineers and other function owners to develop the software architecture of the various projects. ▪ Designs the embedded software architecture of the display modules or display driving boards based on the delivered software requirements. ▪ Understands the functionality of the hardware. ▪ Designs software architecture in a structured way according the procedures. ▪ Acts as a sub-project owner, demonstrates ownership for the project as an eager, self-propelling and result driven team member. ▪ Can independently liaise with customers on technical and conceptual level. ▪ Contributes in the roadmap definition on technical level for the software department. Your profile ▪ Bachelor/Master in Electronics/ Computer Science ▪ Minimum experience of 5 years with Embedded C ▪ Minimum experience of 2 years in software architectural design ▪ Familiar with Assembly or sequencer instruction sets ▪ Knowledge of Keil uVision IDE and uPro Debugger ▪ Experience with ARM-M cores ▪ Experience with Enterprise Architect ▪ Experience with Jenkins ▪ Experience with Autosar OS ▪ Experience in working according ASPICE process SWE.2 ▪ Experience with Electronic designs ▪ Experience with multi-core processors, experience with heterogeneous cores is a plus ▪ Experience with systems like Easy Redmine and Tortoise SVN/GIT is a plus ▪ Good knowledge of English is assumed ▪ Team player; good communication skills ▪ Willing to work in a project with fixed delivery dates ▪ Accurate, punctual way of working is required ▪ Willing to travel within Europe and occasionally to Asia Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

As Tooling SW C# Developer you are part of the software department and interact directly with the software architects and SW engineers to develop the software tooling implementations of various projects. Tasks & Responsibilities ▪ Is part of the software department and interacts directly with the software architects and SW engineers to develop the software tooling implementations of the various projects. ▪ Understands the tooling software architectures and creates the corresponding software detailed design, implementation and unit tests of the C# tooling software based on the delivered software tooling requirements and architecture. ▪ Understands the functionality of the hardware. ▪ Designs and implements C# tooling software in a structured way according the procedures. ▪ Acts as a software tooling owner for several parts, demonstrates ownership for the project as an eager, self-propelling and result driven team member. ▪ Can independently discuss with architects on technical and conceptual level. Your profile ▪ Bachelor/Master in Electronics/ Computer Science ▪ Minimum experience of 3 years with C# ▪ Experience with C# testability (unit testing/system testing) ▪ Experience with C# implementation (windows forms) ▪ Object oriented programming ▪ Threading and parallel tasks ▪ Experience with systems like Redmine and Tortoise SVN ▪ Experience in XAML is a plus ▪ Experience with Electronic designs is a plus ▪ Experience with C is a plus ▪ Experience with coding guidelines is a plus ▪ Experience in an automotive environment is a plus ▪ Knowledge in LCD displays is a plus ▪ Good knowledge of English is assumed ▪ Team player; good communication skills ▪ Willing to work in a project with fixed delivery dates ▪ Accurate, punctual way of working is required ▪ Willing to travel within Europe and occasionally to Asia Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

As Software Requirements Engineer you interact directly with serveral departments to create the software requirement of various projects. Tasks & Responsibilities ▪ Is part of the software department and interacts directly with the customer, software architects, software qualification testers and SW engineers to create the software requirements of the various projects. ▪  Understands the embedded display software concepts/architectures and creates the corresponding software requirements of the display modules or display driving boards based on the delivered customer requirements. ▪  Is able to determine and describe the verification criteria of the software requirements. ▪  Understands the functionality of the hardware. ▪  Creates software requirements in a structured way according the procedures. ▪  Acts as a software requirements owner, demonstrates ownership for the project as an eager, self-propelling and result driven team member. ▪  Can independently discuss with the customer, software- architects, engineers, testers and test/project leaders on technical and conceptual level. Your profile ▪ Bachelor/Master in Electronics/ Computer Science ▪ Minimum experience of 2 years working according ASPICE process SWE.1 ▪ Experience with systems like Doors and Jama ▪ Experience with Electronic designs ▪ IREB/CPRE certified is a plus ▪ Experience with tools like Enterprise Architect is a plus ▪ Experience with systems like Redmine and Tortoise SVN is a plus ▪ Good knowledge of English is assumed ▪ Team player; good communication skills ▪ Willing to work in a project with fixed delivery dates ▪ Accurate, punctual way of working is required ▪ Willing to travel within Europe and occasionally to Asia Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

As Account Mananger you build positive and lasting relationships with your customers, throughout the relevant sites. Taken & Verantwoordelijkheden ▪ Relationship building: you build positive and lasting relationships with your customers, throughout the relevant sites. ▪ Understanding the customer’s business: you obtain input from the customer on the current performance and you investigate their market position and the effect it has on their future business. You make a thorough analysis of the customer’s strengths, weaknesses, opportunities and threats. ▪ Develop Roadmap projections on changes to technical requirements, volumes and competition. ▪ Develop an account plan: you develop an accountplan per account, to achieve the agreed and set objectives. Your account plan includes an account action tracking list. ▪ Monitor progress: you monitor the progress of all the programs in development and production. Where required you ensure availability of technical support. ▪ Identify and help solve issues: you take the initiative to identify and help solve any commercial, technical and service issues that may exist.  To do this you make use of the available resources and you make structural improvements. Where appropriate you escalate any blocking items ▪ Targets: you ensure that the agreed targets are achieved through efficient two-way communication with the Business Team. ▪ Reporting and data: you are responsible for data (demand plan (forecasts), sales plan, rolling forecasts, budget, PPM, account plans) and you submit a monthly sales report detailing the current business status, and customer activity. ▪ Member of the global sales team: you are an integral member of the global sales team. Where appropriate, you ensure consistency of information globally to accounts. You act as the “global lead” when managing an account requiring a global footprint. ▪ You report directly to the Section Manager. ▪ Frequent traveling in Europe and also outside Europe )Asia, USA) Your profile ▪ Bachelor degree in technology, commerce, logistics, or an equivalent level by experience. ▪ Technical understanding (development, production, quality) and familiar with industrial processes and manufacturing organizations, preferably in an automotive business. Knowledge of LCD technology is a plus. ▪ Proven commercial skills in a business to business environment, ideally in an electronics or automotive environment ▪ Minimum of 5-10 years of experience in Sales and Automotive business ▪ Basic understanding of F&A processes (P&L, CM) ▪ Professional and assertive presence, showing confidence and gaining respect ▪ Good communication skills, both in writing and speaking– persuasive, clear, appropriate. ▪ Language requirements: German and English (Chinese is a plus). ▪ Planning and decision making: analytical, decisive, aware of constraints/opportunities, lateral thinking Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

We are looking for an energetic and proactive marketing communication oriented person with knowledge of user experience principles, analytical skills who can help us to initiate and create the deliverables for our exciting business segment. Tasks & Responsibilities ▪ You will be responsible for the creation of marketing and communication materials and organizing and analyzing marketing and customer data supporting our connected services. ▪ To achieve this, you will be using your knowledge of modern digital media and technologies and skills for collecting, preparing and analyzing marketing data from various sources such as CRM systems, web analytics tools, social media, etc. ▪ You will keep a clear eye on the deadlines and will be able to keep an oversight of all running activities. Your profile ▪ Recently completed bachelor’s degree in the direction of Marketing, Communication or a comparable direction. ▪ Able to work in a very dynamic and multicultural environment ▪ An advanced level of English in both speaking and writing is a must ▪ Competencies that apply to you: flexible, pragmatic, creative and energetic. Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

The Customer Service department takes care of incoming quotation requests, orders, return requests and handles complaints Tasks & Responsibilities ▪ You act as the first line contact in respect to parts queries and requests for information from Dealers and Customers ▪ You are responsible for managing dealer exceptions to a successful conclusion ▪ You generate improvement ideas and help implement them ▪ Together with other Parts Departments - particularly Materials, Warehouse (PDC), Forwarders and Parts Sales/Marketing you promptly action and resolve Dealer and Customer requests ▪ You process new parts orders and expedite backorders ▪ You arrange special deliveries to Dealers in respect to urgent requests ▪ You resolve shipment and invoice queries ▪ You respond to Dealer questions in a timely manner via CRM ▪ The Customer Service agent will report to the Customer Services Manager Your profile ▪ You have a Bachelor Degree with a preferred discipline in Customer Service, Communication, Logistics or Supply Chain Management ▪ You have an excellent telephone manner and written communication skills ▪ Excellent interpersonal skills are essential ▪ You must be computer literate and you possess the ability to swiftly familiarize yourself with our logistics system and CRM ▪ You are able to work within an international team and you are able to multitask ▪ Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement ▪ Six Sigma experience is desirable ▪ Knowledge of trucks and truck parts is an advantage ▪ Language skills (fluent): English (required) plus at least 1 of either French / Spanish / Polish / Portugese. We still ask you to apply with other language skills. Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

The Optical Engineer is responsible for technology development, transloating customer/module requirements into components/process requirements and design/verification criteria. Tasks & Responsibilities ▪ You are responsible for technology development, translating customer/module requirements into component/process requirements and design/verification criteria. ▪ In close cooperation with our panel design department and suppliers these components need to be developed. ▪ Internally you will work together with other disciplines and the factories in China, being responsible from initial customer inquiry to a smooth introduction in mass production. ▪ The optical (display electro-optical and backlight) aspects need to be pro-actively aligned with among others mechanical, electrical, touch and cover glass functionality in the display module. ▪ At the same time the design also needs to be optimized from the perspective of yield and manufacturability. ▪ Besides the product development activities, also support during the quotation phase and technology development activities belong to the working field. ▪ The Senior Engineer Optics is expected to have frequent contact with his counterparts at various customers to discuss the module design and convince them of the high level of performance and quality of the module design and the expertise Your profile ▪ Master in Optics ▪ Experience as optical engineer in a research or product development position ▪ Experience with programming language (C#, Python, MathLab,..) is preferred ▪ Experience in an Automotive environment is a plus ▪ Experience with optical and/or virtual imaging software is preferred ▪ Good knowledge of English is assumed ▪ Knowledge of German is preferred ▪ Team player with good communication skills. ▪ Interest in product design. ▪ Strong in research and in product development with conceptual thinking, and drive to perform ▪ Willing to travel sometimes to Asia and within Europe Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities ▪ You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. ▪ You are expected to be able to identify problems and solve them in consultation with the project manager. These problems can be both mechanical and process-related. ▪ Be able to identify potential improvements. These improvements can be converted by the technical managers and product specialists within the organization into proposals with added value for the customer. ▪ You also comply with the guidelines, work instructions and procedures related to the ISO quality management system, VCA and company regulations. ▪ Both independently and in a team, perform interventions and inspections on rotating machinery and reciprocating compressors in particular, ▪ Provide support in the preparation, planning and supervision of maintenance projects and overhauls, ▪ Reporting to the Field Service Supervison ▪ Willingness to participate in a consignment shift Your profile ▪ Completed Secondary vocational education level 3 or 4, preferably Mechanical Engineering or Marine Engineering; ▪ Experience with the maintenance of Rotating Equipment and reciprocating compressors in particular; ▪ Very good technical insight; ▪ Hands-on, organizationally strong, accurate and result-oriented; ▪ Good command of the Dutch, German and English languages; ▪ Good communication skills; ▪ Good PC skills, mastery of Microsoft Office, Excel and Word; ▪ Driving license B/BE; ▪ Willingness to travel; ▪ VCA certificate. Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities ▪ Ensuring a smooth Request to Quotation process: for both 3^rd party and inter-company customers for mid-size to large projects as support to the Sales team ▪ For this purpose - aligning the main involved departments: Engineering, Supply Chain, Field Service and Workshop to stay within the target quotation times (product depending) and supporting the Customer Service department ▪ Ensuring an on-time (incl. milestones) and in-budget delivery of the orders: that means following up with Engineering, Supply Chain, Field Service and Workshop team ▪ Regular Communication with the customer about project progress, if needed issue-handling and deviation management ▪ Closing the loop at project closure to collect and implement lessons learned together with the quality department ▪ Developing adequate tools to coordinate a range of 20-30 projects in parallels with different parties involved and of different degrees of complexity ▪ At times supporting the head of the Field service department with planning and staffing of Field Service projects Your profile ▪ Bachelor's degree in any engineering field with basic knowledge of thermodynamics, strength of materials, materials science or design of heavy machinery. ▪ Minimum 3 years experience in project management ▪ Self-starter, person with strong level of ownership linked with process thinking as this position is reporting directly to the Managing director ▪ Team-player, flexible and pro-active attitude. including communication to the different stakeholders ▪ Capability to effectively align priorities within an organization in cooperation with multiple different stakeholders ▪ Resilience to stress and ability to cope with ambiguous situations – mainly conflicting targets of different departments that need to be aligned ▪ Logical problem-solving skills and dedication to quality and integrity. ▪ Good communication, reporting and presentation skills in Dutch and English ▪ Very good English (C-level) both spoken and written, German language skills would be a plus Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

We are looking for an experienced technical sales person in professional lighting and video systems to further enhance and strengthen our existing team and support our customers worldwide. Tasks & Responsibilities ▪ This market share is expanding and our support team needs to expand as well. You will work as part of a small team consisting of sales representatives and tech support & service personnel and will be responsible for the care of our customers, as well as assist with projects and installations. ▪ The position encompasses working on trade shows as well as in the Elation showroom. ▪ You will also be expected to demo products to key customers, also at their facility. Your profile ▪ MBO (+) / HBO Bachelor or similar educational level ▪ Experience in professional stage and show technics is indispensable. In addition, you should have technical expert knowledge and skills in sales and support. ▪ You must be flexible concerning mobility and working hours. You will be expected to travel to and offer support at trade fairs throughout Europe as required. ▪ You must have a passion for this industry and be looking to grow with us. ▪ Strong communication skills in Dutch and English. ▪ You are a team player, also able to work independently and set clear priorities ▪ You are able to build relationships with people with different cultural backgrounds and at all levels of an organization Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

We are looking for an experienced Technical Support Person for professional lighting and video systems to further enhance and strengthen our existing team and support our customers worldwide. Tasks & Responsibilities ▪ The market share of our client is expanding and their support team as well. We are looking to recruit an experienced Technical Support Person for professional lighting and video systems to further enhance and strengthen our existing team and support our customers worldwide. ▪ We offer an exciting and diverse job with plenty of opportunity for growth and development in one of the entertainment lighting industry’s most diverse companies. ▪ You will work as part of a small team consisting of tech support & service personnel, as well as sales representatives, and will be responsible for the care of our customers, as well as assist with projects and installations. The position encompasses working on trade shows as well as in the Elation showroom. You will also be expected to demo products to key customers, also at their facility. Your profile ▪ Experience in professional stage and show technics is indispensable. In addition, you should have expert technical knowledge and effective support skills. ▪ You will be based at our office in Kerkrade, The Netherlands - Elation Professional’s European Headquarters. ▪ In order to offer the support our customers and projects require and expect, you must be flexible concerning mobility and working hours. You will be expected to travel to and offer support at trade fairs throughout Europe as required. ▪ You must have a passion for this industry and be looking to grow with us. Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

We are looking for a motivated team player who possess solid technical and communication skills Tasks & Responsibilities ▪ We are looking for a motivated team player who possess solid technical and communication skills. ▪ As a Service Technician, you will be responsible for the repair of Elation and non-Elation products, providing a high level of technical support to our customers so that the show can go on. ▪ You must be able to communicate effectively with our Parts & Customer Support departments and will be expected to clearly document the work performed on each repair. ▪ Furthermore, you will work to produce a comprehensive FAQ document and knowledge database. ▪ Although you will be working with a team of passionate lighting professionals at our European Headquarters in Kerkrade, The Netherlands, you also possess the self-discipline to work independently. Your profile ▪  You are based near Kerkrade, The Netherlands ▪ You have an MTS Electronica education or equivalent ▪ You possess a solid background in electronics and mechanical knowledge ▪ Experience with lighting equipment is preferred ▪ You are a fast learner and are open to learning new skills ▪ Verbal competence in Dutch and English is a must ▪ You have a team mindset, are self-motivated and have a positive attitude Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

As a Spare Parts Sourcing Co-ordinator/Planner you will be responsible for the planning and procurement of spare parts Tasks & Responsibilities ▪  As a Spare Parts Sourcing Co-ordinator/Planner you will be responsible for the planning and procurement of spare parts. ▪ Your main responsibilities will be to monitor the spare parts inventory, forecast spare parts needs, and source spare parts to maintain optimal inventory levels. ▪ We are looking for a buyer with a technical background or a technical person to whom we can teach the purchasing process. ▪ An important part of your work will be to work with exploded view diagrams and create spare parts logs in our system. ▪ You will plan the quantity of spare parts to be ordered based on the sales volume and your own technical experience. ▪ You will monitor inventories and create sales and inventory aging reports that provide key metrics about the status of spare parts inventory. You will also need to communicate effectively with spare parts suppliers. ▪ We’re looking for a motivated team player who possesses solid organizational and communication skills but who can also work independently. Your profile ▪ Solid knowledge of Microsoft Excel is a must (VBA, Macro) ▪  SAP ByDesign experience is desirable ▪ You are proficient at reading and understanding exploded drawings ▪  You can plan air/sea transport for spare parts and calculate costs effectively ▪  Your English speaking and reading skills are at a high level ▪  You have the ability to work in a structured and independent manner ▪  You are motivated and are a good communicator Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

As Customer Service Agent you act as the first line contact in respect to parts queries and requests for information from Dealers and Customers Tasks & Responsibilities ▪ You act as the first line contact in respect to parts queries and requests for information from Dealers and Customers ▪ You are responsible for managing dealer exceptions to a successful conclusion ▪ You generate improvement ideas and help implement them ▪ Together with other Parts Departments - particularly Materials, Warehouse (PDC), Forwarders and Parts Sales/Marketing you promptly action and resolve Dealer and Customer requests ▪ You process new parts orders and expedite backorders ▪ You arrange special deliveries to Dealers in respect to urgent requests ▪ You resolve shipment and invoice queries ▪ You respond to Dealer questions in a timely manner via CRM ▪ The Customer Service agent will report to the Customer Services Manager in Eindhoven Your profile ▪ You have a Bachelor Degree with a preferred discipline in Customer Service, Communication, Logistics or Supply Chain Management ▪ You have an excellent telephone manner and written communication skills ▪ Excellent interpersonal skills are essential ▪ You must be computer literate and you possess the ability to swiftly familiarize yourself with our logistics system and CRM ▪ You are able to work within an international team and you are able to multitask ▪ Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement ▪ Six Sigma experience is desirable ▪ Knowledge of trucks and truck parts is an advantage ▪ Language skills (fluent): English (required) plus at least 1 of either French / Czech / Spanish / Polish. We still ask you to apply with other language skills. Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

Within the MDI (Managed Dealer Inventory) department you are responsible for the inventory management for about 65 dealers spread out over Europe. Tasks & Responsibilities ▪ You have daily contact with the dealer part managers to optimize their stock levels and support them with processing order suggestions. ▪ You analyze and advise dealers and provide improvement proposals related to inventory management and parts availability. ▪ You regularly visit dealers (about 10% of your time). During these visits you provide training to part managers, present to higher management to convince them about the logistic and commercial benefits of your proposals and suggestions. You also provide feedback regarding their performance on the MDI metrics. ▪ You are the point of contact for dealers, offices (in multiple countries) and the other departments to support on all MDI related topics in order to reach targets. ▪ You perform improvement projects to increase the quality of the order suggestions and increase the efficiency of the department. Your profile ▪ Bachelor or Master’s degree in Supply Chain Management, Logistics or similar ▪ Minimum 2-3 years of professional experience as a Demand Planner, Data Analyst, Inventory Planner or a related field ▪ Fluent in English is a must! ▪ Fluent in German and/or Polish is a must! ▪ Advanced level in Polish or another central European language is a plus ▪ Strong analytical skills and advanced knowledge in MS Excel and MS Access ▪ Communicate and present easily in an international setting ▪ Ability to sell your proposals by demonstrating their benefits to the dealers ▪ Team player, pragmatic and pro-active approach ▪ Willingness to travel regularly Our company characteristics ▪ Independency ▪ Flexibility ▪ Reliablity ▪ Expertised ▪ Speed ▪ Honesty ▪ Transparancy Terms of employment ▪ A marketconform and attractive salary ▪ A full travel allowance ▪ 25 holidays a year ▪ A collective retirement fund ▪ A growing organisation with personal development opportunities ▪ You will be working for a highly regarded customer on challenging projects ▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.